Logging In [back to top]
A. Where can I get my password if I forgot it?
Signup Information [back to top]
We will send you your password if you enter your email address here.
If you tried retrieving your password using the get password page, but it has not arrived or you changed your email address
and don't remember your username or password, please submit a support ticket and answer as many of the following as possible to have us reset your password:
1. Screen name
2. Full name
3. Zip code
4. Date of birth
5. Email address used at signup
Click here to submit your support ticket.
B. Why am I being redirected to the login page after I try signing in?
Make sure you have an updated version of your web browser and that your internet settings are set to where you are accepting cookies.
If you have a personal firewall, that can also affect if you are able to logon to our site or not - depending on your settings.
C. How do I sign in as invisible?
Click the invisible checkbox inside of the login box.
If you have Auto-Login turned on you must turn it off to use our invisible feature. If you do have Auto-Login enabled, you can turn it off by clicking the sign out button
located on the upper right hand corner of any AdultMatchdoctor page. Then, enter in your username and password, making sure you click the checkbox for the invisible option, and click the
"go" button to log in. DO NOT click the "remember me" box.
A. How do I upgrade my account to a Gold Membership?
Profile [back to top]
Get yourself noticed! Click here now to upgrade to a gold membership.
B. How can I change my: Location (Zip Code or Country), Email Address or Password?
Hover over 'my account' in the toolbar, then click on edit profile from the drop down menu.
Change what you wish, making sure to click the Update button at the bottom to send and process the information.
C. Can I change my username?
Only gold members can change their username.
Gold members can send a support ticket with a list of the top three names they would like to change their name to.
A. How can I change My Profile?
Private Photos [back to top]
You can update and change all your information such as your appearance and your ideal match, by hovering over 'my account' in the toolbar, then clicking on edit profile from the drop down menu.
You can view your profile as other users see it, by clicking the 'view my profile' link under your picture, in the home page.
B. What is located in the My Profile page?
C. How do I cancel my account/profile?
Simply visit the cancel account page.
You may reactivate your membership at a later date if you would like.
D. How do I reactivate my profile?
Reactivating your account is easy. Simply sign into AdultMatchdoctor.com with your username and password.
You will be asked if you would like to reactivate your account on the next page, click the confirm button.
A. How do I get a private photo gallery?
Photos [back to top]
Private photos are only available to Gold Members. Click here to upgrade.
B. How do I upload private photos?
Click on the private photos tab on your add/delete photos page and then click on the Upload Photo button.
C. How many pictures can I upload?
You can upload up to 20 photos.
D. Are private photos approved?
Private photos have to be approved just like regular photos.
E. I tried to upload a photo, but it still hasn't posted. Why?
Your photo might have been rejected for various reasons.
For a list of our photo rules, please click here.
F. How do I share private photos?
Private photos can only be shared through the mail system currently. When sending a mail to another user, click the "attach private photo(s)" button.
A list of your private photo thumbnails will appear above the message you're composing. By checking the corresponding checkbox below the thumbnail, that picture will be attached to the email when you click send.
You can attach as many pics as you like. Only the recipient of the email will receive the picture(s).
A. How do I get my picture on the site?
Email Preferences [back to top]
To upload a photo to your profile, click on the add/delete photos link in the drop down menu under 'my account' in the toolbar.
B. How many pictures can I upload?
You can upload up to 15 photos.
C. When will my photo be approved?
Photos are usually approved within 36 hours (Monday - Friday, not including holidays). If more time has passed, and
your photo still hasn't posted, it might have been rejected. We send you an email whenever we approve or decline any
of your photos. To receive this email, make sure you have account alerts enabled in your email settings.
D. I tried to upload a photo, but it still hasn't posted. Why?
Your photo might have been rejected for various reasons.
For a list of our photo rules, please click here.
E. How do I make a picture my primary photo?
Click on the photo you would like to make primary in your photo gallery. Then click on the 'Set as Primary' in the options below the photo.
F. How do I delete a tag on a picture?
Click on the photo you would like to delete the tag from in your photo gallery. Then click 'delete' on the tag next to the picture.
A. What are Email Preferences?
Notifications you can opt to receive by email. These various mailings and alerts
keep you up to date on what is going on with your AdultMatchdoctor account and with the AdultMatchdoctor.com site.
Upgrade Account [back to top]
B. Why am I not receiving email notifications?
Email notifications are sent out once an hour. If you read the message or view the wink before this email is sent out, it will cancel its' sending.
Also, check to make sure you have email subscriptions turned on. Please verify that AdultMatchdoctor email is not going
to your Junk/Spam box in your personal email.
C. How do I unsubscribe from a subscription?
Click on 'mail' in the toolbar.
Then click on 'mail settings' in the drop down menu.
Select Off beside the subscription you would like to unsubscribe from.
Click update at the bottom of the page.
D. What is the Monthly Checkup?
Our monthly newsletter packed with dating tips, articles and information about the site.
E. What is the New Mail Alert?
We will email you whenever someone sends you a message on the site.
F. What is the New User Alert?
We will email you whenever new users meet your ideal match profile.
G. The matches that are sent to my email do not match what I am looking for. How can I fix this?
Click Edit Profile from the drop down menu for 'my account' in the toolbar. Please make sure the information in "Sign Up Info" and "Basics" is correct.
If you want a match from a nearby or specific location, make sure you input this in the "Basics" section.
H. What is the New Wink Alert?
We will email you whenever someone sends you a wink.
I. What are Account Alerts?
Reminders to login if you haven't done so lately.
Reminders when your Gold Membership is about to expire.
J. What is the Local Party Alert?
Notices about parties sponsored by AdultMatchdoctor.com that are being held in your area.
A. What does a Gold Membership cost?
Cancel Billing [back to top]
Even though AdultMatchdoctor.com is a free to use site, we offer upgraded gold memberships. Click here to see current prices.
By upgrading, you will be contributing resources needed to further the development and features of this site.
B. What is included in a Gold Membership?
1. No banner ads
2. Highest ranking in search
3. Mail demographic filtering
4. Mail copy of messages to yourself
5. See who has viewed you
6. Private Photo Album
7. Post pictures and graphics in comments,forums and blogs
C. What are my payment options?
Credit card or mail a check.
D. My credit card was declined. Who do I contact?
We are sorry that your credit card was declined on our site.
Please contact your credit card company.
E. For other billing questions please contact our Billing Department.
A. How do I cancel the recurring billing on my credit card?
To cancel your recurring billing, simply visit your billing history page. There will be a link to turn off your recurring billing if
you currently have an active subscription.
Account Settings [back to top]
A. How can I personalize my account?
Cancel Profile [back to top]
Make changes by clicking mail settings in the drop down box under 'mail' in the toolbar.
You can receive mail and messages you want and block those that you do not wish to currently receive.
If you change your mind later, just come back to this page and change your preferences.
B. Is my email address anonymous?
Yes. We do not give other members your email address, only your username is displayed to them.
Only you can give another member your email address.
C. What are Email subscriptions?
Notifications you can opt to receive by email. These various mailings and alerts keep you up to date on what is going on with your AdultMatchdoctor account and with the AdultMatchdoctor.com site.
These include: monthly newsletters, new mail alerts, new wink alerts, new match alerts, account alerts and local party alerts.
D. What are Blocked users?
These are users that you do not wish to have contact with. Their messages will be sent to your "Filtered" mailbox on the site rather than your inbox.
To block a user and not receive any new mail alerts from them, click the block button at the bottom of their mail.
You can block messages from certain demographics, such as married men, from emailing you.
Click on mail settings in the drop down box under 'mail' in the toolbar.
The messages aren't actually blocked, but delivered to your Filtered mailbox.
E. What are Filter Settings?
You can filter out foreign users to help prevent receiving scams/spams.
You can also block according to gender, relationship status or age (demographics).
Their messages will be delivered to your Filtered mailbox.
A. How do I cancel my account/profile?
Simply visit the cancel account page.You may reactivate your membership at a later date if you would like.
Winks [back to top]
If you would like to send something to get someone's attention or to flirt with them, you can send a Virtual Gift!
A. What are winks?
Forums [back to top]
Winks show someone that you are interested, quickly, without having to send them an email.
B. Where can I view winks that people have sent me?
Click on winks in the toolbar.
C. How are the winks listed?
The newest winks are listed first.
You may view winks from the last 30 days.
D. How do I delete a wink?
Check the box in the profile of each wink you want to delete, and then click the delete button on the top or bottom of the listed profiles.
A. What are Forums/Message Boards?
The Forums are a place on the site where you can post messages on whatever topics you'd like.
Blogs [back to top]
Please make sure to follow the Message Forum Rules.
B. What features are in the forums?
1. Edit Post - you will be able to edit your posts for 2 hours after making a post. Click on the blue pencil icon in the upper right of your post to edit it.
2. Search - on the main forum page there is a search box in upper left. Enter a keyword and it will search the titles of the threads. Use this to
search for previous threads about a topic, so we don't create redundant threads.
3. Page Numbers - added page numbers to the thread list. You can now jump to any page in the thread from the thread list page.
4. My Forums - Updated the my forums page so it lists the last 50 threads you participated in. It also orders by last time you posted,
rather than last time a user posted in the thread.
C. How do I start a new thread?
Click on the forum topic you are interested in posting in, then click the "new thread" button located on the upper right hand portion of your screen.
D. How do I post to the forum?
If you would like to post to a current thread, click any of the "post reply" buttons located in each post to that thread.
A. What are blogs?
Blog is short for "web log". It's an on-line diary or a frequently updated personal web page. Postings on a blog are almost always arranged in chronological order.
The act of posting to a blog is reffered to as "blogging".
B. How can I post to my blog?
You can post to your blog by clicking the post to blog link in the drop down menu under 'my account' in the toolbar.
C. How can I edit my blog?
You can edit your blog by viewing your blog and noticing that at the upper right hand corner of each post, there is a small pencil and a trash can icon.
Click on the pencil to edit the post and the trash can to delete it.
D. Is blogging free?
Yes! You may post to your blog free of charge.
Favorites [back to top]
A. What are Favorites?
Favorites is your personal list made up of users you want to keep track of and reach easily. When the list is accessed, all the usernames of people you have added are
displayed. Favorites is a quick and efficient tool to view who is on or offline.
AdultMatchdoctor Mail [back to top]
B. How do I know which of my Favorites are online?
A user that is online will have the talk balloon next to their name in the Favorites window and their name will appear in bold lettering.
C. How do I add someone to my Favorites list?
You can add someone by clicking the star in their profile or the tab that says add to favorites.
D. How do I mail someone on my Favorites list?
Click on the envelope icon beside their username.
E. How do I delete someone from my Favorites List?
Click on the trash icon beside their username.
A. How do I send a message?
Filtered Mail [back to top]
Click on the envelope icon in the member's profile.
The mail will go to their AdultMatchdoctor.com mailbox, not to their personal email account.
B. How do I read a message I've received?
From the mail link in the toolbar on top, click on inbox in the dropdown menu.
Click on the subject of a message to read that message.
C. How do I reply to a message I'm reading?
Click on the reply button at the bottom of the email you have read.
You will then be able to reply to the member who just wrote to you.
Their original message will appear below your reply.
D. How do I see mail that I have sent to other members?
Click on the 'sent' link from the drop down menu under 'mail' in the toolbar.
E. How do I block someone from sending me email?
Click the Block button that is located below their message.
They won't know you blocked them, and you won't receive any future emails from that user.
F. How do I remove someone from my block list?
Click on 'my account' in the toolbar and then click on the 'blocked users' link in the My Account page.
Click on the trash can icon next to their username.
A. What is filtered mail?
Searching [back to top]
The filtered mailbox contains the mail you chose not to receive from members in certain countries or with certain characteristics you did not want. These
options are located in the mail settings page. By setting up a filter, you can direct mail from users that may not interest you as much to your filtered
mailbox. This makes it easier to reply to messages in your inbox from members that are of higher interest to you.
A. My search returns very few results, what's wrong?
Friends [back to top]
The narrower and more specific your criteria, usually the smaller the number of users that will show up.
You can also try broadening your search location to include a wider area. Please note that previous search criteria is saved, not cleared, from last search.
B. How does the distance search work?
You can select whether you want to search for someone based on how many miles they live from you or you can search by country/state.
C. How do I search for someone by username?
Fill in the username search box on the Search page which can be found under the People tab at the top or on your Mail page.
The username search can be done with a partial name. In other words, if you were looking for jondoe456, you could simply type jond* into the
Username search box. You can use the asterick sign * as a wildcard. This means you can fill in letters you do not know, or are not sure of, with this symbol.
D. How do I see who's online?
Click on the 'People' tab on the top. Then click Singles Online. Users who signed up within the past 7 days will have a New tag.
To view someone's full profile from the who's online page, simply click on their username.
E. What are the different ways to search for someone?
You can search by username, from Who's Online, or by using our quick search feature (on the My Home page) or the regular (more detailed) search.
A. What are Friends?
Your friend list is a publicly viewable list of members on your
profile that you consider yourself to be "friends" with.
B. How do I add someone to my Friend list?
In order to add someone to your Friend list, you must send them a
friend request by clicking the 'add to friends' button on their profile.
The other member must approve the request before they will show up on
your Friend list. If they approve it, you will also appear on their
C. How will I know if someone sent me a friend request?
If someone asks you to be their friend, you will in turn also receive
a friend request. If you receive a friend request, there will be a
little "friend" icon beside the "friends" link in the toolbar. Click "pending
requests" in the friends drop down menu to go to the friend request
D. How do I manage my friends?
Click on the "friends" link in the toolbar. This will take you to your friends
page. On your friends page you can delete friends and view their
recent activity. You can sort your friends a few ways: by their
username, last time they uploaded a photo, blogged, posted on the
forums, or logged in. To sort by any of these options, click on the
column's header. This makes it easier for you to keep track of your
friends and their activity.
E. How do I delete a friend?
Go to your friends page by clicking the "friends" link in the toolbar.
Select the friends you want to delete by checking the box beside their
thumbnail. When you're done selecting the friend(s) you want to
delete, click the delete button at the top or bottom of the page.
Tags [back to top]
A. What are tags?
Privacy [back to top]
Tags are basically keywords that relate to you or bear some significance for you. They are descriptors which you can assign to yourself. You can search for other user's
that have the same tag. This is an easy way to find others here with your same interests.
B. How can I add a tag to my profile?
To add a tag to your profile click the 'tags' tab on the top and follow the directions in the 'Get Tagged!' box on the right.
This is where you can input the tags that will appear on your profile.
A. What scams might occur in any online dating site?
RSS [back to top]
Foreign profiles are more likely to be scams trying to part you from your money, especially Eastern European profiles.
There are legitimate matches there, but you need to be extra careful and investigate the person you are looking to date.
We recommend that you never send money or any other support to any user for any reason. For more information on scams, view our Anti-Scam Campaign.
B. What kind of caution should be used when dating online?
AdultMatchdoctor warns its members that Internet dating can be risky. We do not do any background checks of any kind on our users. AdultMatchdoctor members should get
to know their potential date well before agreeing to meet. Use common sense when setting up your initial meeting. Meet in a public place or with a friend.
If a relationship leads to sexual contact, you are potentially at risk for a variety of health hazards. We do not screen our member's health background. Make sure to consult your physician or public health authorities for safety advice.
C. Is it possible for a minor to be on the site?
AdultMatchdoctor does not make its services available to minors. However, we do not verify ages.
Thus, it is your responsibility to ensure that any relationship you have with one of our members is legal.
D. How do I report someone who is harassing/offensive?
If you know of any questionable behavior by any of our members, submit an abuse report immediately! Please click here to read our privacy statement.
E. What happens if I choose to tell-a-friend about the site?
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address.
We will automatically send your friend a one-time email inviting him or her to visit the site.
AdultMatchdoctor.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
A. What is RSS?
Troubleshooting [back to top]
RSS stands for Really Simple Syndication, also know as feeds. RSS is a universal way for websites to share information. It is used for blogs, news updates, and just about anything else. Most portal sites such as Yahoo, AOL, and MSN allow you to subscribe to RSS feeds.
By subscribing to a feed, it will be added to your home page (My Yahoo, My MSN, etc). You can also use a RSS aggregator program to view the feeds you have subscribed to. Some browsers such as Firefox have a built-in RSS aggregator that allows you to drag and drop feeds on your toolbar.
Example: By adding a user's blog feed to your RSS aggregator or home page, you will be able to preview that user's latest blog posts in the reader or on your home page without having to visit our website. By clicking on the entry in the RSS feed, you will be taken to the entire blog entry on our site.
When viewing pages on our website, you will see a set of icons like those below.
Clicking the appropriate icon will add that feed to your aggregator or page. Example of feeds you can subscribe to on our site are new users, new blogs, individual user blogs, and more.
For more information, check out RSS on Wikipedia.
A. Why aren't images loading on AdultMatchdoctor?
22) BBCodes/Graphics [back to top]
If you have ad blocking software or privacy software, please check to make sure
that it's not blocking images.adultmatchdoctor.com.
A. What are BBCodes?
Comments and Shout-Outs [back to top]
BBCode stands for Bulletin Board Code. This is the markup language used in formatting posts.
BBCode tags are indicated by rectangular brackets around certain words. They are parsed by the message board system before being translated into markup language (HTML) the web browsers understands.
The purpose of this code is so that members can format messages safely and easily.
B. Who can use BBCode?
All members can use the basic set of BBCodes: Bold, Italics, Underline, Quote, and URL (to make a link). There are also advanced BBCodes are are only available to Gold Members. Those codes are Color, Size, and Images.
C. Where can you use BBCodes?
BBCodes can be used in forum posts, emails, comments, and shout-outs.
D. BBCode Examples
These are examples of how to use BBCodes.
bold: [B]this is bolded text[/B]
output: this is bolded text
italics: [I]this is italicized text[/I]
output: this is italicized text
underline: [U]this is underlined text[/U]
output: this is underlined text
link something to url: [URL=http://www.adultmatchdoctor.com]best dating site[/URL]
output: best dating site
quote: [QUOTE]this is quoted text[/QUOTE]
this is quoted text
quote someone: [QUOTE=AdultMatchdoctor]this is quoted text[/QUOTE]
this is quoted text
Below are BBCodes that only Gold Members can use.
text size: [SIZE=5]this is big text[/SIZE]
output: this is big text
text color: [COLOR=red]Red Text[/COLOR] or [COLOR=FF0000]Red Text[/COLOR]
(Can use many different color names or hex codes.)
output: Red Text
embed image: [IMG]http://images.adultmatchdoctor.com/image/footergraphic.gif[/IMG]
A. What are comments and shout-outs?
Contact Us [back to top]
Comments are remarks that can be made on another member's blogs and pictures. Shout-outs are comments that can be posted on a person's profile.
By default your friends are allowed to comment on your blogs, pictures and profile and everyone else will need approval. You can change
your comment settings by hovering over "settings" in the menu at the top and
selecting "comment settings" from the drop down menu.
Comment alerts will be sent to your
AdultMatchdoctor Inbox where you will be notified of new comments and will be able to
B. What are comments and shout-outs used for?
Comments can act as a mini-forum where you and your
friends can discuss your blog post.
Friends can comment on your pictures and post shout-outs on your profile to send a hello or a message that would be seen by the public.
C. How can I post a comment?
If you're reading a blog, you can click on the link that says "post a comment" under the body of the blog.
Clicking this link will bring up the box where you can enter your comment.
Picture comments can be added by clicking the photo you wish to comment on, then clicking the "post a comment" link just below and to the right
of the picture (under the 'forward this picture' box). You can view your own picture comments by clicking the photo which has been commented on.
A shout-out can be added to a profile by clicking the "post a shout-out" button in the profile header.
If a member has shout-outs, there will be a "shout-out" tab with the number of shout-outs they have. By clicking the tab you can view their shout-outs.
Shout-outs on your own profile can be viewed by clicking on the shout-outs tab when you view your profile.
D. How can I delete a comment or a shout-out?
Comments (on both photos and blogs) can be deleted by clicking on the trash can icon in the upper right hand corner of the comment box.
Shout-outs can also be deleted by clicking on the trash can icon in the upper right hand corner of the comment box.
A. How can I contact the AdultMatchdoctor staff?
The best way to contact the staff is to submit a support ticket to the appropriate department.
Kudos [back to top]
After submitting your ticket, you should receive an email with your ticket number.
This system allows us to track issues much more accurately.
B. What is the mailing address for AdultMatchdoctor.com?
Our address is:
Online Singles, LLC
Please do not mail in photos! They will be thrown away by our sorting company.
Ft. Lauderdale, FL 33355
Also, please do not send signature required mail.
C. What is the phone number for AdultMatchdoctor.com?
Our toll-free message service number is (888) 366-2824. (Note: the BEST way to contact us is via the support ticket system.)
You can leave a voice mail at this number.
Most messages are responded to via email.
D. What is the fax number for AdultMatchdoctor.com?
You may fax a report if there is an emergency.
Please fax your username, email address and detailed description.
Our fax number is (954) 935-6942.
A. Definition of kudos
Events [back to top]
Ku-do [koo-doh] -noun, plural -dos for 2.
1. honor; glory; acclaim: No greater kudo could have been bestowed.
2. a statement of praise or approval; accolade; compliment: one kudo after another.
B. What are kudos on AdultMatchdoctor?
Kudos are a way to show praise or approval on a member's blog. The concept of the system is to give "kudos" to blogs that you connect with or thought were really well done. 'Giving someone kudos' means acknowledging that you approve and really like their post. Kudos are totally anonymous. Your kudos cannot be tracked back to you and you will not know who has given kudos to your blog.
C. How do I give kudos?
You can give a kudo on a blog by clicking on the green smile face icon. Each time you give a kudo, it will reduce the amount of kudos you have to give by one. Once you use up all your kudos, you will no longer be able to give kudos until you receive more.
D. How many kudos do I get?
The total amount of kudos you receive daily will be based off of different variables. If you're a new user, you may have a very low number of kudos to give. As you use and interact with the site, the number of daily kudos you receive will increase. If your limit is 5 kudos/day, you will not exceed that limit, so it is best to use them each day. If you don't use your 5 kudos, you will not get 5 more and have 10. You will remain at 5 kudos.
E. How do I know how many kudos I have left to give?
The number of kudos you have remaining are displayed under your screenname located in the header of the site.
F. Why do we have limited kudos to give?
By putting a limit on kudos, their value is increased and this should entice you to "spend" them wisely. You should want to give kudos to blogs that you felt were worth spending one of your "kudos" on.
A. What are Events?
Virtual Gifts [back to top]
Events are threads where members plan any type of gathering or party. On these threads, users have the ability to view a list of attendees and add
themselves to the list. The first post remains editable by whoever originated the event to keep everyone updated on important details as they change.
B. Where are Events located in the site?
Events can be viewed by clicking on the 'event' tab at the top. Event threads will have a party hat icon next to them and will be located in the
C. How is an Event created?
To create an event, go to your state or province's forum. At the top of the page next to the "new thread" button is a "new event" button.
Click new event and enter in the details of the event such as zip/postal code and date for the event along with subject and description.
Your event's post should contain the place/location, time, directions, and any relevant details for the event.
D. How can an Event be cancelled or changed?
The first post remains editable by whoever originated the event to keep everyone updated on important details as they change. If an event needs to be
cancelled, the event originator must contact us and we will cancel the event.
A. What are Virtual Gifts?
Bulletins [back to top]
Virtual gifts are presents one member buys another member to show their interest in them.
B. Why send a Virtual Gift?
They are a great and easy way to get yourself noticed by that special someone that grabbed your attention. When you buy another member a virtual gift,
that gift will be displayed from you in their gift basket at the top of the home page when they sign into AdultMatchdoctor.
C. What kind of Virtual Gifts are offered?
When a member clicks the button or banner to send a virtual gift to another member, they are taken to the Virtual Gifts page which lists all the gifts that
are currently available.
D. How much do Virtual Gifts cost?
Virtual Gifts vary in price according to the type of gift. Each gift is bought with a certain number of credits which members must buy beforehand.
A. What are Bulletins?
Bulletins are private messages that members on your friends list can post for you to view on your home page and vice versa. The latest 8 Bulletins will be on the home page
and the older ones will be able to be viewed in your Bulletins page. Your friends will see your posted Bulletin on their home
page Bulletin Board as soon as they sign in. The Bulletin is only readable by the users on your friends list.
B. How do I post a Bulletin?
Bulletins can be posted by clicking the link that says 'post bulletin' on the top of the Bulletin Board. This will take you to the page where you can post.
C. Can I delete Bulletins?
You can delete Bulletins that YOU have posted. You can delete your Bulletin by clicking on it to read it, then clicking the delete button beside
reply. Bulletins will expire after 14 days.