Please be sure you read our help section for answers to the most common questions before contacting us.
Please use the form located at the bottom of this page to submit a support ticket to the appropriate department. After submitting
your ticket, you should receive an email with your ticket number. This system allows us to track issues much more accurately.
Canceling your account
We hate to see you go! But if you need to cancel your account for any reason, you can do so with our online
cancellation form. If you are having problems canceling your account, please submit a ticket to
our support department. To keep your profile, but cancel recurring billing, please submit a support ticket to our billing department below.
Don't forget to include your screen name.
We take abuse seriously, please visit our report abuse page to learn how to submit an abuse report.
Remember, you also have the ability to block users from contacting you. Simply click "block" at the bottom of their message or in chat.
We are sorry, but we do not accept photos via email or regular mail at this time. You may upload your photos using
the photo manager.
Forgot user name or password?
If you forgot your user name or password you can retrieve them using the retrieve password form.
If you're still having problems retrieving your account information, submit a ticket to our support department
and we will help you.
Web site problems, errors, bug reports
Please send as much information as possible to our support department below. Your screen name, copy of error message,
page the error occured on, steps taken to receive the error, ability to reproduce the error, your browser and version, etc..
General suggestions or comments
Maybe you have a great suggestion to improve our site and service or simply want to comment on something. You
can send them to our feedback department below. Please only send comments or suggestions to our feedback department.
If you are having a problem, send them to our support department.
Submit a Support Ticket
Please read our FAQs and Help Section first, before sending a support ticket. If you ask a FAQ, it's very likely that nobody will answer your mail. Since we are a free site, it can take a few days for us to get to your support request.
If you are sure you would still like to submit a trouble ticket, please follow these guidelines:
When submitting a ticket, please include as much information as possible related to your issue and account. Screen name,
email address, old or new email addresses, transaction number for a payment, etc.
Please note, we do not accept mailed in photos. Our sorting company automatically throws these away. Also,
please do not send signature required mail.
Online Singles, LLC
P.O. Box 550787
Ft Lauderdale, FL 33355
At present we do not offer live phone support. You can however, leave a voice mail with our toll-free
message service (888) 366-2824. We respond to most messages via email.
If you have an emergency, you may also send us a report via fax. Please fax your screen name, email address,
and detailed description to (954) 935-6942. Your fax will be responded to via email.
Thank you for complying with these instructions.
How do I change my password? [back to top]
To change the password to your account, hover your mouse over the "profile" link on the toolbar. When the drop down menu appears, click
"edit profile." From this page you can change your password by clicking the link that reads click here to change next to the password text.
Make sure you click the update button at the bottom of the page to save these changes.
How do I change my location? [back to top]
To change the location listed on your profile, hover your mouse over the "profile" link on the toolbar. When the drop down menu appears, click
"edit profile." From this page you can change your location by changing the zipcode that you have listed to your current one. Make
sure you click the update button at the bottom of the page to save these changes.
Can I pay via check or money order? [back to top]
We do accept payments by check or money order. In order to get the full details on how to send in a payment, please go to our
billing page and click the tab that reads "snail mail."
This will provide you with full payment and mailing directions.
Am I able to hide my profile? [back to top]
We do not have an option to "hide" your profile. We do, however, provide you the ability to reactivate a cancelled account. Simply go
to our cancel page to deactivate your account. If you decide
you want to reactivate this account, you may at any time with your profile information still intact.
How do I cancel? [back to top]
You are able to cancel your profile by entering in your account information on our cancellation page.
I cancelled my account but still show up on Google. Could you please remove me? [back to top]
We cannot remove your profile from the Google index. When Google crawls your profile the next time, they will see that the profile no longer exists and will remove you from their index.
Can my username be changed? [back to top]
Username changes can only be made for Gold Members. If you are a Gold Member, email us a support ticket from our
support page with your current username, your top three choices for your username change along with your date of birth.