Get a new modem, spent an hour on the phone with the service tech
That's all- an hour?? I remember those days a few years ago of "working" () with techs trying to resolve connect problems- was frustrating as Hell!!
I wish I knew what I could do to help her through this.
Just be a friend and help when you can- that's all you can do!
It was in fun, in jest. Don't have a sense of humor...shouldn't have read it.
Some people are like coiled rattlesnakes, get to close to their opposing views humorous or not- they strike!