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my latest go round with sears

posted 11/2/2010 5:12:16 PM |
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thursday the tech was supposed to be out to replace the motor in the big saw. i called the parts department today to see how that was going. still on back order with no delivery date. .

after i calmed down just a tad, but not much, i called customer service. and i actually got a great CSR. after explaining the problelm to her, I'M GETTING A NEW SAW. it will be here in a little over a week, and once it gets here, i'll have to set it up, and adjust everything again, but at least i'll be able to get out and do something.

i will say that sears products may not be what they once were, but they do have some very very good customer service people. i won't have to go in and pick it up either, it is going to be delivered, and they are taking the old parts away, at no charge. YIIIPPPPPPEEEEEEE.

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Blogs by sawduster:
the truth is out there
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todays musings
my latest go round with sears
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Not Much Happening
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Nov 2 @ 5:21PM  
That's good that they are giving you a new saw.


Nov 2 @ 5:57PM  
Well... that's good news! I hope this finally gets taken care of for you!


Nov 2 @ 6:08PM  
from past experience with sears....


Nov 2 @ 6:19PM  
That is definitely the silver lining in a cloud. Hopefully you wrote down the name of the customer service agent or their employee number (if applicable) and a reference number in case there are any fuck ups down the road.

In days gone by, Sears/Craftsman were the weapon of choice. They have long since been supplanted by the likes of Makita, Husqvarna. and Ryobi. Sadly, not American made. But, again, sadly, your story of quality and customer satisfaction explains why "made in the USA" doesn't mean as much as it used to, I am sad to say...(yes, I intentionally mentioned the word "sad" several times for a reason).

Nov 2 @ 6:46PM  
I'm so happy!! And for you too SD!!!

Nov 2 @ 8:21PM  
im very happy for you too

Nov 2 @ 9:23PM  
Remember when you could order something from the Sears catalog and it lasted for bloomin ever? Plus, you could wipe your butt with the pages?

Nov 2 @ 11:20PM  
Plus, you could wipe your butt with the pages?

Just for that, I'm not going to order my new Sears catalog now!


Nov 3 @ 2:16AM  
Yeah!!!!! ...and the ass wiping thingy....

Nov 3 @ 4:40AM  
Good Luck with that!!!
I have dealt with a lot of promises here lately myself!!! I'm so sick of Promises NOT... being fulfilled..I can't stand it!!!

Nov 3 @ 2:11PM  
...I really hate it when someone says they are going to do something and they don't! What's the point?????

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my latest go round with sears