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Rude customers? ......this West Jet lady knows how to deal with them.

posted 10/9/2010 9:37:41 AM |
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  blondie_779


For all Employees Who Work with Rude Customers - An award should go to the Westjet gate attendant in Kelowna , British Columbia for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded flight was canceled after Westjet's 767s had been withdrawn from service.
A single attendant was re-booking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk.
He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it HAS to be FIRST CLASS".
The attendant replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address microphone: "May I have your attention please; may I have you attention please, " she began - her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared at the attendant, gritted his teeth and said, "F...You!"
Without flinching, she smiled and said, (I love this bit) "I'm sorry, sir, but you'll have to get in line for that too."


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Comments:

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Lisa46

Oct 9 @ 10:08AM  
Yep this is a good one for all of us who deal with smart ass/rude people.
lilofval

Oct 9 @ 10:16AM  
NightOfOld

Oct 9 @ 10:51AM  
Quote

"DO YOU HAVE ANY IDEA WHO I AM?"



Don't you just hate people who use that phrase.
ksk72

Oct 9 @ 12:00PM  
Rude people need a good lesson
LadyRamRod

Oct 9 @ 12:17PM  
That was great
somnium

Oct 9 @ 12:40PM  
"DO YOU HAVE ANY IDEA WHO I AM?"

Sounds like politicianese talk!!

1bunny629

Oct 9 @ 1:44PM  
That was perfect. Make all the other customers laugh so they won't be as irritated that their flight was cancelled too. Good come back! ...I am not particularly fond of name droppers...it might be who you know, but when I am behind the bar...it's who I know....
Wordsofwit

Oct 9 @ 1:50PM  
"DO YOU HAVE ANY IDEA WHO I AM?"

Well...who was it?
hog77297

Oct 9 @ 2:33PM  
So here I am looking for the end of the line. You don't think she was blowing smoke do ya? Was a good laugh .
theSkwirl

Oct 10 @ 5:08PM  
Rude customers.. it's just so much fun to poke it back in their faces.
olpup

Oct 11 @ 5:43PM  
Now that was a good one for sure.
KitKat25

Oct 11 @ 7:49PM  
What a funny story. Thanks so much for sharing.

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Rude customers? ......this West Jet lady knows how to deal with them.