hughesnet vs. wild blue posted 12/25/2009 3:17:54 PM | 0 kudos what's this?     report abuse

sawduster

Well it has been a little while since I got the Hughsnet installed and got rid of Wild Blue. Now for a quick update on it.

As those of you that read my blogs about wild blue, it was getting horrible. The biggest problem with them was they were overloaded. And no one would admit it. Tech support was non-existent, and no help at all. Not to mention I got ahold of one that thought he could not only talk over me but intimidate me as well. That was the wrong thing to do. Hughs tech support is in India, but they are there, and were as helpful as they could be. They do have limits tho, but at least they tried. And finally we got the system to break so that when the technician came out, he could find and fix the problem. This was all under warranty so it didn't cost me anything. Thankfully.

Once the problem was taken care of, I've had no more issues, and the speed even seems to be a tad better than when it was first installed. And WoW has suggested a remedy to prevent it from happening again.

The malfunction was a ground block, and tho I didn't see it, I strongly suspect corrosion was the culprit, and moisture that would condense and cause the signal to short out in the cables. The connector block was replaced, and the cables cut back and new ends put on. Once done, they have a happy customer.

I know not everyone needs satellite internet, I could probably live without it, but in today's world, it would be hard not to be able to just sit down and start browsing, chatting or what ever else. And being out in the country this was the only viable alternative I had at the time. Wild Blue has been bought out by another outfit, ViaSat I think is who they are. But I would not go back to them unless they could provide a lot more support, faster speeds and a customer support that actually supports. All the things Hughes is providing now. And ViaSat won't be taking over full operations until late this year or sometime next year if I remember correctly. But if they don't change the way they handle the data flow, it won't make any difference who runs it, you will get the same sloppy service I did. Too many people on the system and it kicks ya off. No matter how far under your Fair Access Policy quota you are. And it might take hours to get back online.

So if you are having trouble with an internet provider, and satellite especially, check out Hughesnet. They may not be the very best answer, but they are a good choice I think.

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