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hughesnet vs. wild blue

posted 12/25/2009 3:17:54 PM |
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  sawduster

Well it has been a little while since I got the Hughsnet installed and got rid of Wild Blue. Now for a quick update on it.

As those of you that read my blogs about wild blue, it was getting horrible. The biggest problem with them was they were overloaded. And no one would admit it. Tech support was non-existent, and no help at all. Not to mention I got ahold of one that thought he could not only talk over me but intimidate me as well. That was the wrong thing to do. Hughs tech support is in India, but they are there, and were as helpful as they could be. They do have limits tho, but at least they tried. And finally we got the system to break so that when the technician came out, he could find and fix the problem. This was all under warranty so it didn't cost me anything. Thankfully.

Once the problem was taken care of, I've had no more issues, and the speed even seems to be a tad better than when it was first installed. And WoW has suggested a remedy to prevent it from happening again.

The malfunction was a ground block, and tho I didn't see it, I strongly suspect corrosion was the culprit, and moisture that would condense and cause the signal to short out in the cables. The connector block was replaced, and the cables cut back and new ends put on. Once done, they have a happy customer.

I know not everyone needs satellite internet, I could probably live without it, but in today's world, it would be hard not to be able to just sit down and start browsing, chatting or what ever else. And being out in the country this was the only viable alternative I had at the time. Wild Blue has been bought out by another outfit, ViaSat I think is who they are. But I would not go back to them unless they could provide a lot more support, faster speeds and a customer support that actually supports. All the things Hughes is providing now. And ViaSat won't be taking over full operations until late this year or sometime next year if I remember correctly. But if they don't change the way they handle the data flow, it won't make any difference who runs it, you will get the same sloppy service I did. Too many people on the system and it kicks ya off. No matter how far under your Fair Access Policy quota you are. And it might take hours to get back online.

So if you are having trouble with an internet provider, and satellite especially, check out Hughesnet. They may not be the very best answer, but they are a good choice I think.

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Comments:

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drcocktail87

Dec 25 @ 3:26PM  
Thanks sawduster, I think I'll look into it. Hope you're hunkered down, comfortable, electrics on, waters running and enjoying the day. Merry Christmas and put a liberal on your resolution list to drop as a bad habit.
sawduster

Dec 25 @ 4:25PM  
Is hughesnet worth the money over dialup? I've heard it's not much faster.
[/QUOTE]Is hughesnet worth the money over dialup? I've heard it's not much faster.


somebody lied to ya about not being faster. a dial up modem will only run at 53k if everything is perfect. out in the country, old and possibly corroded lines can cut that down to under 19. i am very familiar with modems and how they operate, so i can say this with some knowledge. dsl if you can get it is great, and satellite is almost as good as far as speed. reliability will depend on a lot of things, including the load on the system. hughes i have found to work in some weather so far that had wild blue down. again, a lot of things go into it, but hughes has been much better so far in heavy clouds and the pouring rain we had.

it does cost more, but for me it is worth it. you know your situation, and what you can and can't afford, as well as your needs. so give hughes a call and talk to them, sure you will get some hype, but the person i talked to originally was very helpful.

Is hughesnet worth the money over dialup? I've heard it's not much faster.QUOTE]
lkg4action

Dec 25 @ 10:13PM  
Hey Sawduster I have the wild blue and it's diffinitly not the best! Does get almost as slow as the dial up! Had dial up and it really sucked! Have a new computer and that does make a difference but still slow at times! Any way merry Christmas and glad your connection is doing better. Oh happy new year! Tom

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hughesnet vs. wild blue