Last week, we took some friends to a new
the waiter who took our order carried a spoon in
It seemed a little strange. When the
brought our water and utensils, I observed that
a spoon in his shirt pocket.
Then I looked around and saw that all
had spoons in their pockets. When the waiter came
serve our soup I inquired, 'Why the
'Well, 'he explained, 'the
restaurant's owner hired a consulting firm to
all of our processes. After several months of
concluded that the spoon was the most frequently
utensil. It represents a drop frequency of
spoons per table per hour.
If our personnel are better prepared, we
reduce the number of trips back to the kitchen
man-hours per shift.'
As luck would have it, I dropped my
replaced it with his spare. 'I'll get
next time I go to the kitchen instead of making
trip to get it right now.' I was impressed.
I also noticed that there was a string
of the waiter's fly.
Looking around, I saw that all of the
the same string hanging from their flies. So,
walked off, I asked the waiter, 'Excuse me,
tell me why you have that string right
'Oh, certainly!' Then he lowered
voice. 'Not everyone is so observant. That
firm I mentioned also learned that we can save
time in the restroom.
By tying this string to the tip of our
you-know-what, we can pull it out without
touching it and
eliminate the need to wash our hands, shortening
spent in the restroom by 76.39%.
I asked quietly, 'After you get
it out, how do you put it back?''Well,' he whispered, 'I don't
know about the others, but I use the spoon.'
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