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Customer Service ~ joke

posted 8/29/2008 11:35:24 AM |
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tagged: joke
  bandengor

My Aunt passed away this past January. Her bank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge. The balance had been $0.00, but had now grown to somewhere around $60.00.

I placed the following phone call to the bank:

Me: "I am calling to tell you that she died in January."

Bank: "The account was never closed and the late fees and charges still apply."

Me: "Maybe, you should turn it over to collections..."

Bank: "Since it is 2 months past due, it already has been."

Me: "So, what will they do when they find out she is dead?"

Bank: "Either report her account to the frauds division, or report her to the credit bureau...maybe both!"

Me: "Do you think God will be mad at her?"

Bank:"Do I think God... excuse me, what did you say?"

Me: "Do you understand what I was telling you... specifically the part about her being... dead?"

Bank: "Sir, you'll have to speak to my supervisor!"

(Supervisor gets on the phone)

Me: "I'm calling to tell you, she died in January."

Bank: "The account was never closed and the late fees and charges still apply."

Me: "You mean you want to collect from her estate?"

Bank: ".....(stammer)" .... "Are you her lawyer?"

Me: "No, I'm her great nephew, but feel free to contact her lawyer at: XXX"

Bank: "Could you fax us a certificate of death?"

Me: "Sure."

( Later, After they have gotten the fax. )

Bank: "Our system just isn't set up to handle this..."

Me: "Oh..."

Bank: "I don't know what more I can do to help..."

Me: "Well... if you figure it out, great! If not, you could just keep billing her... I suppose...don't really think she will care...."

Bank: "Well...the late fees and charges do still apply."

Me: "Would you like her new billing address?"

Bank: "That might help."

Me: "Fredrickson Memorial Cemetery, Hwy 19 and plot number 233."

Bank: "Sir, that's a cemetery!"

Me: "Yes sir, that's what we do with our departed loved ones."

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Comments:

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fortysixandtwo

Aug 29 @ 12:14PM  
Are you sure that's a joke sounds like a real case of dum azz (and probably true)
tailchaser

Aug 29 @ 12:33PM  
I second that emotion ^^^^
keepinganeyeout

Aug 29 @ 1:48PM  
some this however is frighteningly true
theSkwirl

Aug 29 @ 4:05PM  
My pop, who retired from the airforce.. got a letter stating that they were cutting his benefits off as he had died a month before. That was a surprise to him.. took months to get that straight.. and then a month after he died, mom got a letter stating that he was going to receive reduced benefits.. military intelligence at it's finest.
casuallylooking

Aug 29 @ 5:42PM  
Sounds like it could be real to me.....

TRUE Story......My Mom died right after I turned 21 and not long after that I applied for a credit card...Back then they wanted references. One who didn't live with you. They asked about a parent, I told the women my Mom was deceased, she said do you know her phone number? I just looked at her and said I think it's real long distance but maybe if you call 1-800-heaven it'll work. If you get through could you tell her I said hi?
I did get the credit card about a week later in the mail..... I dialed 1-800-heaven ...just in case.
StraddleMyNose

Aug 29 @ 6:26PM  
Ewe_Wish

Aug 29 @ 6:32PM  
When my second husband passed away i got a call one night and this lady asked me if Ace was there (ace was his legal name lol) and i said im sorry no he passed away.......and she said real snotty are you sure? well that kinda hit me wrong and i told her well i hope the hell he did cause i had him creamated.........she never called back again..........
Sunshine79

Aug 29 @ 8:35PM  
Not even funny, I don't doubt that's been said before!

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Customer Service ~ joke