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The Dell Saga Continues............

posted 7/1/2007 9:05:47 AM |
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Well since i am finally off the phone with the moron from dell and i finally have my computer up to a point where i am able to blog again i guess that i should finish what was saying......

......The tech that was at the house finally got ahold of the right agent that he needed to talk to...he went through everything that i was able to change out in my computer and then went through the fact that the NEW dvd rom drive that they sent was a POS and that it didn't work and he was not able to install it in my computer. Then he proceeds to tell this agent that i am going to be needing a new motherboard and a new processor (due to the fact that the computer locks up at the dell logo) as well as another NEW DVD ROM DRIVE... this agent then proceeds to tell him that he won't be able to put in the request for those parts that I would have to talk to the agent that put in the order for the parts to begin with and she was scheduled to call me within the hour thank god i am not the only one that felt like i was banging my head against a brick wall at this point. then the tech was told that he was to close out his work order and that his job here was finished. ummmm excuse me but my computer still isn't fixed and this moron is telling the tech that his job was done...i am hoping that i am not the only one who doesn't see how this makes any sense whatsoever
well at that point since she was suppose to call me back within the hour i decided that i would go and watch a movie while i waited to hear from her...didn't think that there was any point in getting online and messing around cuz i know that i will just get interrupted in my chat time.... and that is a big big problem when i get interrupted in either my chat time or now my blog time.
as the minutes tick by and the movie ends i was sitting there in my living room debating on what i wanted to do.... then i figured what the hell i would come in here and blog about what was going on thus far in the dell saga.... low and behold between getting the im's from my friends (and i still want to know how they know that i sign on to yahoo even though i sign on as INVISIBLE) and trying to get the blog written the phone rings and who could it be... the MORON FROM DELL.....
then having to go through everything that happened and telling this idiot that she really needs to be talking to the tech and not me about what all other parts i need she asks me then if i have everything backed up on my computer.... (mind you most of the programs that i had on my computer where installed on my pc when i got it and was insured that they would be on the compulation of discs that they sent me) i then advised her that i did have everything backed up that i needed (especially the blackmail videos that i have ) and then she proceeds to tell me that i need to completely re-format my 329 gig hard drive and re-install xp on the system. this moron then has me walk through the steps of re-formatting and at 17% of the re-format she feels that the conversation with her has come to an end and that when i come to needing to have the drivers installed after the operating system installs that i have to call dell back again. Guess that she wanted to go home for the night and didn't want to stay and talk to me for the 2 hrs that it took to completely format the drive and re-install windows.....
well everything is running pretty smooth....and then i get to the installation of the drivers... well it is time to grab my handy dandy phone and call TECH AGAIN...

what is this that i hear on the other end... is that a voice that actually speaks english as their first language... no it can't be.. this isn't right.. did i dial the wrong number.... nope he confirmed it again he is from dell and YES he is in the UNITED STATES!!!!! of course i then have to proceed and tell him everything that was going on with my computer and then tell him everything that still is going on with my computer.... and the first words out of his mouth are "why didn't they have you run windows recovery on your system" so i had to tell him that if i would have been able to talk to someone that English was their 1st language then maybe they would have had me do that...but that wasn't an option that I was given when i first called into tech support....

well this wonderful dell tech support person that i was talking to then had me put in a disc into the dvd rom drive (which btw when i put a disc in there it comes out almost to hot to touch) and then put my phone up to the system so he would be able to hear the noise that the drive was "saviour" the advised me that he was going to be ordering me a new drive and that he would have it shipped to me directly on monday and that i would have it by tuesday... then he proceeded to tell me that when i received the drive that i could call him back personally and he would assist me in installing the drive (YES!!!! i have the 800 # for the dell tech support group that is in the UNITED STATES!!!! and i swear i am going to write it down in 900 different places, get a lock box at the bank and keep a copy of it in there cuz there is no way that i will EVER call the other tech number again). then my saviour proceeded to get all the drivers working on my system...the moron that i talked to before this wonderful man is going to be calling me back on tuesday to let me know when they are going to be shipping out the motherboard and the processor.
Hell if the tech that i talked to in the states gets everything fixed and fixed good on my system i think that i am gonna have to take a trip down to OKC (which is where he is and it is only 3 hrs from my house) and give him something special for getting the job accomplished for me....
hmmmmm wonder if he would like the ddd's... that or maybe he will let me use him like a lollipop

believe me if there ends up being more to my dell saga i will make sure that i blog about it ..........

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The Dell Saga Continues............
Dell Technical Support Strikes AGAIN!!!!!!!!!!!!!!
can someone please tell me that it won't be getting worse??
a bad day getting worse


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Jul 3 @ 1:19AM  
Good story!!!!

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The Dell Saga Continues............